Price

The prices of the products applied are those communicated on the site and confirmed to the customer during the validation of the order. They are indicated in euros, and include all taxes, excluding delivery costs. It being specified that the value added tax is that in force on metropolitan French territory on the day of validation of the order.

The amount of the delivery costs are mentioned and calculated automatically in the basket. The products remain the property of the seller until full collection of the price by Madame-en-soie.

We reserve the right to modify our prices at any time, but we undertake to apply the prices indicated on the site at the time of your order. We inform you that in case of display of an erroneous price, obviously derisory whatever the reason (computer bug, manual error, technical error.), the order, even validated, will be canceled, which we we will inform you as soon as possible. You will then be able, if you wish, to place your order again at the corrected and exact price.

Ordered

MADAME-EN-SOIE agrees to honor orders received only within the limits of available stocks. In the absence of availability of one or more products MADAME-EN-SOIE undertakes to inform the Customer as soon as possible. MADAME-EN-SOIE incurs no liability in the event of a shortage of stock or unavailability of products. The products ordered remain the property of MADAME-EN-SOIE until full payment thereof.

Order taking on the site is subject to compliance with the procedure set up by MADAME-EN-SOIE on the site comprising successive stages leading to the validation of the order. The buyer wishing to buy a product or service must:

Step 1: the Customer adds the chosen products to his basket. Access to the basket is possible at any time to modify or validate it. The basket located at the top right of the screen informs the Customer that he has taken the selections into account by indicating the number of products it contains.

Step 2: the Customer checks the details of his basket, which he can modify at any time, and validates it. The total amount including tax of the order contains at this stage only the price due for the products. Delivery costs will be indicated later during the order validation process.

Step 3: the Customer creates his Customer account by entering his full contact details (delivery and billing details). Fields marked with an asterisk (*) are mandatory fields; it being specified that unless otherwise specified by the Customer, the billing address will automatically be the same as the delivery address.

Step 4: When validating the order summary, the Customer expressly accepts the general conditions of sale in force on the site.

Step 5: the Customer chooses his delivery method (the price varies according to the destination) then his method of payment. He is then redirected to the secure payment site where he enters his bank details if he has opted for payment by credit card. He can also, if he wishes, pay via the Paypal secure payment site. If the payment is accepted, the Customer will be redirected to an order confirmation screen on the Site. The placing of an order by the Customer implies full and unreserved acceptance by the latter of these general conditions of sale. Note that the Customer is debited at the time of validation of the order and not of its shipment.

The details of the order are archived in accordance with article L.134-2 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number is stored.

Payment

Payment by credit card

The price of the products purchased is payable in cash, in full on the day the order is placed by the Customer. Payment is made online, by credit card. The following payment cards are accepted: credit card, visa, Mastercard. The Customer's bank account corresponding to the credit card used for payment is debited on the day of order confirmation by MADAME-EN-SOIE. In the event of a payment default, an incorrect address or any other problem on the Customer's account, MADAME-EN-SOIE reserves the right to block the Customer's order until the problem is resolved. All purchases made on the Site are protected and secure 7 days a week, 24 hours a day. By clicking on the bank card of their choice, the Customer is directed to the STRIPE secure payment site which incorporates the SSL security standard. When paying, the Customer indicates his card number, its expiry date and the cryptogram appearing on the back of his bank card. This data is automatically transmitted in encrypted mode (SSL protocol) to be verified in order to prevent abuse and fraud.

Payment by Paypal
The Customer also has the option of paying via the PAYPAL secure payment platform. In this case, the Customer will validate the conditions indicated on the Paypal page at the time of the transaction. After checking the bank details, Paypal will indicate whether the order has been validated or refused.

Payment by check
The MADAME-EN-SOIE site gives the possibility to the Customer who does not have a bank card to pay by check. In this case, the Customer must send a letter to:

MADAME-EN-SILK

51, rue de la fontaine au roi

75011 Paris

specifying:
– the chosen model and color
– the name of the buyer
– an email address for sending the invoice
– billing address
- the delivery adress

He must attach to this shipment a check for the amount including tax of his purchase, overvalued by the amount of the shipping costs for which he is responsible for sending his purchase.

Delivery

MADAME-EN-SOIE delivers all orders to mainland France, and according to specific conditions, worldwide. For all orders to be delivered in France and Europe, the carrier used is Chronopost. For all international deliveries, the carrier is Colissimo.
The delivery costs are:

– 10€ incl. tax for mainland France
– 20€ TTC for Europe and abroad

It is the Customer's responsibility to ensure, upon receipt of the items, their conformity. Any anomaly concerning the delivery such as:
– damaged package,
– missing products,
– deteriorated products,
– products not conforming to the order,
must be notified within two working days of receipt of the order by email to contact@madame-en-soie.com or by registered letter to: MADAME-EN-SOIE, 51 rue de la fontaine au roi, 75011 Paris.

The Customer must explain the reason for his return. The Customer should take care of the packaging and protect the product well so that it is not damaged during transport. The product must be returned in its original packaging and condition, the product must not be worn or washed.

Compliance

All our products offered for sale are original creations, they are those described on the site on the day of the consultation of the site by the user within the limit of available stocks. These products are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of Madame-en-soie. The products are described and presented with the greatest care and as faithfully as possible to best satisfy the Customer's information. The photographs in the catalog are as accurate as possible, however they cannot ensure perfect similarity with the product offered, particularly with regard to colors. In addition, it is however possible that errors may appear on the site, which the Customer acknowledges and accepts. Products meeting these criteria are considered non-compliant:
– error on the model ordered
– error on the color ordered
– model received does not conform to the visual of the site

All products benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the Customer to return the Products delivered defective or non-compliant. Article L211-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. Article L211-5 of the Consumer Code: To comply with the contract, the good must be suitable for the use usually expected of a similar good and, where applicable, correspond to the description given by the seller and possess the qualities that -these are presented to the buyer in the form of a sample or a model; present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by the latter. Article L211-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. Article 1641 of the Civil Code: The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have not acquired, or would have given only a lesser price, if he had known them. Article 1648 al 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the event of delivery to the Customer of a Product that does not comply with the order or reveals a hidden defect, the Customer may return said product to MADAME-EN-SOIE in accordance with the provisions set out above. Returned items must be unworn/used and in their original packaging. They must also be accompanied by the invoice. It is up to the Customer to provide proof of this return.

The Customer may ask MADAME-EN-SOIE:
– either to be delivered of a product identical to that ordered, within the limits of available stocks;
– either to be delivered of a product of equivalent quality and price, within the limits of available stocks;
– or to be reimbursed for the price of the product ordered. This refund will be made within fifteen days of receipt by MADAME-EN-SOIE of the returned item, by crediting the Customer's bank account used to pay for the order.

Return

In any case, the above provisions do not deprive the Customer of the possibility of exercising his right of withdrawal, as indicated in the article below. In accordance with article L 121-20 of the Consumer Code, the Customer has a period of 14 days from receipt of the items ordered to exercise his right of withdrawal without having to justify reasons or pay penalties. . To return the product, all the customer has to do is request a good return from the Madame-en-soi team, explaining the reasons for it.

If the Customer uses his right of withdrawal, MADAME-EN-SOIE will immediately send an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email). Return costs are the responsibility of the Customer. Returned Product(s) must be new, unused, and in their original box. Any item returned soiled and/or damaged by the Customer will not be taken back.

On the other hand, given the unique and personalized nature of the made-to-measure item , it cannot be returned or exchanged, in accordance with article L.121-20-2 of the Consumer Code (“ The right of withdrawal cannot be exercised, unless the parties have agreed otherwise, for contracts: […]3° For the supply of goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be redirected or are liable to deteriorate or expire rapidly ”).

It follows that you have no right to invoke a right of withdrawal. Also, we recommend that you devote the necessary time and attention to the creation of your article.

 

Claim

For any complaint, our Customer Service is at your disposal by email at the following address: contact@madame-en-soie.com

Protection of personal data

The Customer is informed and accepts that his personal data may be collected on the Site and used by MADAME-EN-SOIE who acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter "General Data Protection Regulation or “GDPR”). MADAME-EN-SOIE undertakes to protect and ensure the security and confidentiality of its Customers' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or that unauthorized third parties have access. In particular, Customers' personal data may be transmitted to service providers and contractual partners who, as subcontractors within the meaning of the GDPR, intervene and contribute directly to the management of Orders and for whom it is absolutely necessary to access the data. personal information provided by the Customer when creating and using his Account (identity, postal address, telephone number, email address). Subcontractors can only act on instructions from MADAME-EN-SOIE. Customers' personal data is collected for the following purposes:
– management of orders and relations with Customers
– informing Customers about offers and commercial information related to the brand
– strengthening and improving the communication of the Website and the brand by sending, in particular, newsletters and special offers
– improving and personalizing the services offered to Customers
– compliance with legal and regulatory obligations
The Customer's personal data is only kept for the duration strictly necessary for the purposes previously explained. In accordance with the GDPR, the Customer has a right of access, rectification and opposition to personal data concerning him (hereinafter the "Computer Rights and Freedoms").
To exercise one or more of the Computer Rights and Freedoms, the Customer must send a request by email or by post to the Customer Service of MADAME-EN-SOIE, by completing the contact form located on the site or by writing to the following address in indicating his surname, first name, e-mail address and customer references: MADAME-EN-SOIE, 4 Impasse Poule, 75020 Paris. Each request must be signed and accompanied by a photocopy of an identity document bearing the Customer's signature and specifying the reply address. The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months of receipt of the request. The Customer may communicate to MADAME-EN-SOIE specific directives in which he or she defines the way in which he or she intends to exercise, after his or her death, the Computer Rights and Freedoms in accordance with the GDPR.

Cookies

This “COOKIES” section allows you to find out more about the origin and use of the navigation information processed when consulting our Site and about the rights of users. Thus, when consulting the MADAME-EN-SOIE Site, information relating to navigation may be recorded in "Cookies" files installed on the user's terminal (computer, tablet, smartphone, etc.) . MADAME-EN-SOIE issues these cookies to facilitate user navigation on the Site. They can also be issued by the brand's partners in order to personalize the advertising offer which is sent outside the Site. Cookies are likely to be included in different areas of the Site. These spaces can display advertising content from advertisers on users' terminals. Only the issuer of a cookie is likely to read or modify the information contained therein. The reading or deposit of certain cookies may require the prior consent of the user. In this case, the user, after having been duly informed via the information in the banner dedicated to cookies and the information in these general conditions of sale, expresses his consent by continuing his visit to the Site. Cookies have a lifespan limited to 13 months after their first deposit in the user's terminal equipment.

Choices regarding cookies

• Several possibilities are offered to the user to manage cookies. Any configuration will be likely to modify its navigation on the Internet and its conditions of access to certain services requiring the use of Cookies. The user can configure his navigation software in such a way that cookies are saved in his terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The user can also configure his browser software so that the acceptance or refusal of cookies is offered to him from time to time, before a cookie is likely to be saved in his terminal. The user can at any time choose to block or deactivate these cookies by configuring the internet browser of his computer, tablet or mobile, in accordance with the instructions established by his internet browser supplier and appearing on the websites mentioned below. For more details, the user can also consult the CNIL website and in particular the page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les- site-managers-what-advice
  • On Mozilla Firefox:
  Open the “Tools” menu, then select “Options”; click on the "Privacy" tab then choose the desired options or follow this link: http://support.mozilla.org/fr/kb/enable-desactivate-cookies
  • On Microsoft Internet Explorer:
  Open the “Tools” menu, then select “Internet options”; click on the "Privacy" tab then the "Advanced" tab choose the desired level or follow the following link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
  • On Safari:
  Choose “Safari; Preferences” then click on “Security”; In the "Accept cookies" section, choose the desired options or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari
  • On Google Chrome:
  Open the configuration menu (wrench logo), then select "Options"; click on “Advanced options” then in the “Privacy” section, click on “Content settings”, and choose the desired options or follow the following link: https://support.google.com/chrome/answer/95647?hl =en
  • On iOS:
  http://support.apple.com/kb/HT1677?viewlocale=fr_FR
  The user can also type "cookies" in the "help" section of his browser to access the configuration instructions.

Intellectual property

All elements of the MADAME-EN-SOIE site are and remain the exclusive intellectual property of its author. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site. The company MADAME-EN-SOIE is the holder of the intellectual property rights on the site and the right to distribute the elements appearing in the catalog of the online store and in particular the photographs. As such and in accordance with the provisions of the Intellectual Property Code, the partial or total reproduction, on any medium whatsoever, of the elements making up the site and the product catalog, their use and their provision to third parties are strictly prohibited. except prior agreement of the company MADAME-EN-SOIE.

Accessibility to the site

MADAME-EN-SOIE is an e-commerce site that belongs to MADAME-EN-SOIE. The site is accessible via the internet network and is open to any user of this network. It is accessible 24 hours a day, 7 days a week, except for planned or unplanned interruptions, for maintenance needs or in the event of force majeure. MADAME-EN-SOIE cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the site. MADAME-EN-SOIE does not guarantee that the site will be free of anomalies or bugs, and cannot be held responsible for problems with the transmission of connection data or the unavailability of the network.

Responsibility

The responsibility of the company MADAME-EN-SOIE with regard to any product purchased on the site is strictly limited to the purchase price of the latter. The documents, descriptions and information relating to the Products appearing on the Site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided for by law. The MADAME-EN-SOIE Company is only required to deliver Products that comply with the contractual provisions. The Products are considered to comply with the contractual provisions if the following conditions are met: they must comply with the description and have the characteristics displayed on the Site; they must be suitable for the purposes for which products of this type are generally designed; they must meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.

Disputes

These general conditions of sale are governed by French law. Any dispute that may arise between the Parties due to the formation, interpretation and/or execution of these presents will, in the absence of amicable settlement, fall under the exclusive jurisdiction of the Commercial Court of Paris.

Partial disability

If one or more stipulations of these GCS are held to be invalid or declared as such in application of the law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their force and their scope.